Return & Refund Policy

Terms and condition for returning or refunding an item:

  • Returns and Refunds are only applicable for incorrect item, faulty item, damage item or item lost.
  • The returned item will be checked with the receipt together and it should be in the exact condition as you bought it from our store.
  • We are not responsible if your shipment is lost during the return transit. 
  • Please make a confirmation by sending a picture via WhatsApp to +011-3242 2222 as reference to our staff before returning back any items to avoid any inconvenience. We will first verify your case and proceed your next steps.
  • Once we have checked and confirm the item, you will received the refund after the confirmation by collecting it by yourself at our store, or by bank transfer.

 

 

Warranty Void does not cover IF:

  • Water damage (inclusive water proof model)
  • Drop damage
  • Item cannot turn on
  • Warranty sticker broken or removed
  • Screen cracked
  • Touch problem
  • Battery
  • ID lock / Finger print problem
  • Repair or open by third party
  • Accesories

*This has written in our receipt

 

 


If your case has been dealt with, return the item to the following address:

 

Berry Nice Enterprise

1-1-21, Diamond Square Commercial Centre,

Jalan Semarak Api, 53000 Setapak, Kuala Lumpur.